Polestar has been built around the concept that with a pioneering vision and responsive mindset digital platforms can be continuously improved.
Entering the market in 2011, we turned paper into digital overnight allowing asset managers and inspectors to use mobile devices, GPS devices and logbooks. We consolidated all of this into one piece of software compatible with one single mobile technology device.
Eliminating the requirement for outdated tech and overpriced hardware we deliver a solution based on the everyday mobile phone with the advances of the cloud system. We have created an end-to-end inspection platform allowing inspectors to complete the inspection and send it to the examiner for sign-off on the very same day. Historically, this was a process which would take no less than one week. Polestar Systems reduces the risk of valuable information being captured and not shared, decreasing the number of issues which can be caused similar to that of an Earthwork failing in 2009.
Polestar is based around the concept that every client has slightly different requirements therefore it is essential to ensure that the system can be customised to allow for the clients’ processes to be adopted by the system instead of the system driving the process.
We have worked very hard to ensure every component of Polestar is customised from tailor-made output reports to precise specification. The input criteria can be governed by the clients’ processes and inspection flow can be implemented into the system. We work in partnership with clients to offer additional processes allowing the delivery of the best solution.
At Polestar, we have our own in-house support department who know the products inside out. The support department work in collaboration with the developments and clients to ensure that the product is not only built correctly but can also be supported. The support we offer covers everything from users in the field with questions and queries to designing and updating platforms.
All systems are fully supported with guides and designated support staff on hand to answer queries over the phone or by email. We use a support management system to collate, track, review and close out all support issues which is utilised to support by reviewing dashboards and activity. Our support department ensure that every member of our clients’ team is supported.
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